Reliability is strongly valued here at Sidekicker. If you are selected for a shift that you’ve applied for, you are responsible in making sure that you are available to work that shift.
What do we mean by Reliability?
When discussing Reliability at Sidekicker, we are referring to a Sidekick’s overall ability to consistently make it to the shifts that they have applied and been selected for.
Why is it important?
Reliability is important as withdrawing from shifts means that other Sidekicks miss out on more work and clients need to be able to guarantee their Sidekicks will turn up at the advertised time and location so they can do what they need to.
We do understand that circumstances beyond your control can occur, where you will be unable to work a shift that you have applied and been selected for. If you cannot make your shift for whatever reason, you will need to withdraw from the shift on the app as soon as possible. Please note that continuously withdrawing from shifts will have an impact on your standing with us at Sidekicker, please read below for more information.
Your reliability score will start off as 100%. Each time you withdraw from a shift, your score will be deducted by 10%. Our minimum allowance for a Sidekick’s reliability score is 80%, if your score drops below 80%, you will immediately lose access to the Sidekicker platform. It is your responsibility to be available for the shifts you have been approved for and if you are unable to do so then Sidekicker may not be the right fit for you. Please note that your reliability score will only take into consideration your last 10 shifts.
What is a no show?
If you can’t make a shift you were confirmed for a let us know, it will count as a withdrawal.
If you can’t make the shift and don’t tell us, this will count as a no show. We also consider it a no show if you give us less than 2 hours notice.
The reason we cannot allow Sidekicks to not turn up, or to cancel within 2 hours of the start time goes back to why reliability is so important. If the clients can’t be sure Sidekicks will be there when they need them, then our platform cannot function.
If you are marked as a no show you may be unable to apply for shifts in the future.