When contacting Sidekicker Support, please keep the following key policies in mind. We take violations of these policies extremely seriously, and breaking any number of them may result in disciplinary action and you may lose access to the Sidekicker platform, the ability to access shifts via the Sidekicker platform, and the ability to contact Sidekicker via email, live chat, phone, or social media.
Defrauding or attempting to defraud Sidekicker support
If we find that an attempt to defraud customer support, by any number of methods, including but not limited to, providing false information, false documents or certificates, impersonating another person, Sidekick or client, withholding information relating to a Sidekicker shift or incident, or any attempt to defraud Sidekick Support.
Disobeying or ignoring Sidekicker staff instructions
At times it may be necessary for a Sidekicker employee to instruct a Sidekick to perform (or refrain from performing) certain actions. Sidekicker would take this step only at instruction of a client, if job details have changed, or for the health or well being of a Sidekick.
Harassing Sidekicker Support staff
This includes but is not limited to, repeatedly calling the Sidekicker phone lines, sending multiple emails relating to the same issue to one or multiple Sidekicker staff, continuing to harass a staff member after an issue has been resolved or closed out, or otherwise misusing our system. If this occurs, you may be asked to stop, and if you continue, your access to our phone support, email, and/or live chat support may be suspended.
Use of Abusive Language
While situations may at some point occur which may be frustrating to Sidekicks, the use of abusive or foul language directed toward the support staff is inappropriate and unproductive. If a Sidekick uses this type of language while communicating with any member of the Sidekicker support team, your account will be immediately deactivated.
Any breaches of the above policies will result in immediate disciplinary action, which may result the limitation of your access to Sidekicker’s phone support, email, live chat, and/or social media. Your Sidekicker account will also face disciplinary action, and you will no longer be able to access shifts via the Sidekicker platform.