Feedback about a job from Sidekicks

After attending a shift, Sidekicks are prompted to enter their hours and leave a review of the job. The written feedback is only seen by the Sidekicker HQ. This star rating is available at any time on your Company page. 

Feedback about a Sidekick

When a Sidekick completes a job on the platform, the client is able to leave a detailed review and a star rating out of 5. This rating will be publically available on the Sidekick’s business along with any written feedback included in the review.

Positive Feedback

If you had a great experience using a Sidekick, we’d love for you to leave a detailed review about the job and the great qualities and skills the Sidekicks working with you displayed!

This helps other businesses in the future know what a great help your Sidekick could be!

Constructive Feedback

We encourage businesses to ensure that if there are any areas in which the Sidekick could improve on, that these issues are detailed in their review to the Sidekick. This ensures they are aware of skills to improve on, which will help them improve their employability on the Sidekicker platform. 

Negative Feedback

Though we do try to ensure that Sidekicks are well skilled and understand their professional expectations, if you do have a negative experience on the platform, we do encourage you to either leave feedback on the issue on in the Sidekick’s review, or as a private review on a job.

A private review will be sent to Sidekicker HQ, and our team will review it internally and act on it accordingly.

When a Sidekick receives feedback below 4 stars, it is flagged by our internal team and acted on accordingly by either reviewing a Sidekicks skills, behaviour at the shift, or suitability for the job. If a Sidekick has found to have breached our code of conduct, no showed to a shift, or committed any illegal acts while at a shift, they will be removed from the platform. 

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